Quantower
Quantower Website
  • Welcome to Quantower Help
  • 🚀Getting Started
    • What's new
    • Installation
    • First start
    • Platform update
    • Quantower Beta
    • Quantower Account
    • Quantower Licenses
    • ⚖️License Comparison
    • Backup & restore manager
    • Reset settings to default
    • Payment FAQ
    • “Coinpayments” payment
    • Binance fresh account
    • Referral Program
    • You have found a bug. What’s next?
  • ⚙️General Settings
    • Quantower Main Toolbar
    • Workspaces
    • Single Panel
    • Link panels
    • Binds
    • Group of panels
    • Templates
    • Set as Default
    • Symbols lookup
    • Table management
    • Alerts
    • General settings
    • Custom hotkeys
    • Setup Actions & Advanced filters
    • 📢Notifications center
  • 🔗Connections
    • Connections manager
    • Connection to Binance Futures
      • Errors with Binance connection
    • Connection to CQG (AMP Futures)
      • Errors with CQG
    • Connection to OANDA
    • Connection to FXCM
    • Connection to cTrader
      • How to connect to FxPro via Quantower
      • How to connect to Pepperstone via Quantower
      • How to connect to IC Markets via Quantower
    • Connection to Rithmic
      • Rithmic Issues
    • Connection to Topstep
    • Connection to Interactive Brokers
      • Errors with Interactive Brokers
    • Connection to Bybit
    • Connection to OKEx
    • Connection to MetaStock
    • Connection to IQFeed
  • 💡Analytics Panels
    • Chart
      • Chart Overview
      • Chart Types
        • Tick Bars
        • Time aggregation
        • Renko
        • Heiken Ashi
        • Kagi
        • Points & Figures
        • Range bars
        • Line break
        • Volume Bars
        • Reversal Bars
      • Chart Settings
        • View settings
        • Data Style
        • Time Scale
        • Price Scale
        • Visual Trading
          • Positions
        • Order Entry
        • Quick Ruler
        • Info Window
        • Volume Bars
        • Hotkeys
      • Chart overlays
      • Technical indicators
        • Channels
          • Range Marker
          • Donchian Channel
          • High Low Indicator
          • Round Numbers
          • Highest High
          • Lowest Low
          • Bollinger Bands
          • Bollinger Bands Flat
          • Price Channel
          • Fair Value Gap (FVG)
          • Keltner Channel
          • Moving Average Envelope
        • Moving averages
          • Demand Index
          • Exponential Moving Average
          • FYL Indicator
          • Linearly Weighted Moving Average
          • McGinley Dynamic Indicator
          • Modified Moving Average Indicator
          • Pivot Point Moving Average Indicator
          • Regression Line Indicator
          • Simple Moving Average Indicator
          • Smoothed Moving Average Indicator
          • Guppy Multiple Moving Average Indicator
          • Trend Breakout System Indicator
          • Triple Exponential Moving Average Indicator
        • Oscillators
          • Delta Divergence Reversal
          • Aroon Indicator
          • Moving Average Convergence/Divergence
          • Awesome Oscillator
          • Accelerator Oscillator
          • %R Larry Williams
          • Momentum
          • Rate of Change
          • Relative Strength Index (RSI) Indicator
          • Relative Spread Strength (RSS)
          • Balance of Power (BOP)
          • Commodity Channel Index
        • Trend
          • Bionic Candle
          • Average Directional Movement Index (ADX) Indicator
          • Ichimoku Cloud Indicator
          • Directional Movement Index (DMI) Indicator
          • ZigZag
        • Volatility
          • Average True Range
          • Standard deviation
        • Volume
          • COT High/Low
          • Depth of Bid / Ask
          • Delta Flow
          • Delta Rotation
          • Level2 indicator
          • Abnormal Volume
          • Abnormal Trades
          • Volume Impulse
      • Drawing tools
      • Volume Analysis Tools | Volume Profiles | Footprint chart | VWAP
        • Cluster chart
        • Volume profiles
        • Time statistics
        • Time histogram
        • Historical Time & Sales
      • Power Trades
      • VWAP | Volume Weighted Average Price
      • Anchored VWAP
    • Watchlist
    • Time & Sales
    • Price Statistic
    • DOM Surface
    • Option Analytics
    • TPO Profile Chart
  • 💵Trading Panels
    • Chart Trading
    • Crypto Order Entry
    • Multiple Order Entry
    • Order Entry
      • Order entry for Bybit
      • Order Entry for CQG
      • Order Types
      • Order placing strategies
        • Local SL/TP
    • DOM Trader
      • DOM Trader Settings
        • View Settings
        • DOM Trader Columns
        • Order Entry
        • VWAP Settings
        • Positions Bar
        • Hotkeys
      • DOM Trader Columns
      • How to set up Dom for scalping
    • Copy Trading
    • Market depth
    • Trading simulator
    • Market Replay
    • FX Cell
    • Backtest & Optimize
    • Strategies manager
  • 💼Portfolio Panels
    • Positions
    • Working Orders
    • Trades
    • Orders History
    • Synthetic Symbols
    • Historical Symbols
  • 📊Information Panels
    • Account performance
    • Account info
    • Crypto balances
    • Symbol Info
    • Currencies Exposure
    • Event Log
    • RSS (News panel)
    • Reports
  • 📌Miscellaneous
    • Futures Rollover
    • History Exporter
    • Symbol Mapping Manager
    • Sessions manager
    • Live Support
    • Market Heat map
    • Stat matrix
    • Exchange times
    • Quote Board
    • Browser
    • Excel and RTD function
      • Changing RTD Throttle Interval in Excel
    • Quantower Telegram Bot
    • 🎨Themes editor
  • 🤖Quantower Algo
    • Introduction
    • Install for Visual Studio 2022
    • Strategies manager
    • Backtest & Optimize
    • Debugging in VS 2022
    • Simple Indicator
    • Simple strategy
    • Input Parameters
    • Built-In indicators access
    • Custom indicators access
    • Level2 data
    • Access Volume analysis data from indicators
    • Indicator with custom painting (GDI)
    • Access Chart from indicator
    • Using markers with indicators
    • Using Clouds in Indicator
    • Adding a custom indicator to Watchlist
    • Downloading history
    • Access to trading portfolio
    • Trading operations
    • Example: Simple Moving Average
    • Access to crypto account and balances
    • Access to advanced aggregations
    • Access to symbol/account additional fields
    • Strategy runner (deprecated)
  • 💫Customization
    • Localization
  • ⁉️FAQ
    • General Errors
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On this page
  • How to Fix the ‘You’ll need a new app to open this ms-gaming overlay’ Error on Windows 10?
  • Error 'Application is already running'
  • An error occurred during platform initialization: Exception has been thrown by the target of an invocation
  • An error occurred during platform initialization: Object reference not set to an instance of an object
  • An error occurred during platform initialization: Fail to load dll signatures
  • Trendlines are moving on tick charts. How to resolve it?
  • Incorrect view of icons inside the application (for Mac via Parallels)
  • Сan not find a stock ticker with the DxFeed data provider (F, SO, META etc)
  • How to replace the main Toolbar to another screen (monitor)?
  • Data latency (xxx ms) on Chart, DOM Trader
  • After launching the platform, windows are not displaying or are completely darkened
  • Chart Flickering Issue
  1. FAQ

General Errors

Last updated 1 year ago


How to Fix the ‘You’ll need a new app to open this ms-gaming overlay’ Error on Windows 10?

The easiest method is to start troubleshooting by simply disabling Game Bar. This could be helpful to remove the key combination and use it for other purposes. Now, you can take these steps:

  • Press the Win + I combination key to open Windows Settings

  • Go to Gaming > Gaming bar.

  • Switch the toggle of Xbox Game Bar for things like recording game clips, screenshots, and broadcasts using the Game Bar to Off. Next, press Win + G to see if the error is solved.


Error 'Application is already running'

  • This message is displayed if you try running multiple Quantowers in parallel on the same computer or you have closed Quantower a few seconds ago and it did not finish closing yet. In 20 seconds or sooner Quantower can be started again.

  • If even after a few minutes the platform fails to start, go to the Task Manager. Press Ctrl+Shift+Esc to open the Task Manager with a keyboard shortcut or right-click the Windows taskbar and select “Task Manager.” Find the process with the name "Starter", select it and click on End task.


An error occurred during platform initialization: Exception has been thrown by the target of an invocation

  • This error occurs due to the removal of the file by the Avast antivirus or AVG antivirus, which is necessary for the correct work of the platform.

As a solution, we recommend you remove Avast or AVG antiviruses (completely) and reinstall the platform.

Sometimes Kaspersky deletes our files.


An error occurred during platform initialization: Object reference not set to an instance of an object

This error usually occurs when a user attempts to install the platform with a version not compatible with their PC's system type. For instance, installing a 64-bit version on a 32-bit system. It's important to check your PC's settings to determine the system type and download the corresponding version from the Quantower website.


An error occurred during platform initialization: Fail to load dll signatures

This error can occur for several reasons:

  • There is no internet connection or a weak connection. Please check that the connection is stable with your browser.

  • The platform has not fully installed the files to work correctly. Please reinstall the platform.


Trendlines are moving on tick charts. How to resolve it?

Currently, there is an issue with the independent movement of drawings (trendlines, rectangles, etc.) on non-time-based chart types such as Tick, Range bars, Volume bars, and Renko.

To prevent changes in drawings, we recommend placing the endpoint of the drawing before the current (forming) bar. Additionally, we suggest enabling the 'Right Ray' option in the settings of the respective drawing.


Incorrect view of icons inside the application (for Mac via Parallels)

Sometimes users may encounter the problem of incorrect display of icons of various functions inside the application. For example, the picture below is such a situation.

Isolate Windows from Mac to exclude Mac OS X influence. (Virtual Machine > Configure… > Options > Security > check on Isolate Mac from Windows)


Сan not find a stock ticker with the DxFeed data provider (F, SO, META etc)

Sometimes, users face the problem of finding a company's stock by its exact ticker on a DxFeed data provider. For example, users can not find F (Ford company), META (ex-Facebook) etc.

The problem is related to the fact that the search for stocks is performed by the description (name) of the company, especially for tickers with a small number of symbols (1-2 letters).


How to replace the main Toolbar to another screen (monitor)?

There are two ways to move the main toolbar to another monitor:

  • To move the main toolbar to another monitor, click and hold the mouse cursor on it and drag it to the desired monitor. Make sure both monitors are aligned at the same level, which you can verify in your monitor settings.

  • click on the main toolbar and use the key combination Win + Shift + Arrow (left / right).


Data latency (xxx ms) on Chart, DOM Trader

This message appears when there's a delay in data within a specific time interval. The cause may stem from a slow Internet connection or issues on the data provider's end.

Whether the data delay occurs on a Rithmic server, CQG, Binance, or during transmission to the client, we make efforts to identify instances where server-side timestamps start to lag.

Additionally, you have the option to mitigate data load by closing panels, disabling volume tools, or closing unnecessary tabs in your browser (if it's active while using the platform).


After launching the platform, windows are not displaying or are completely darkened

  1. If the Issue Persists After Initial Driver Installation: Sometimes, the driver may not install correctly on the first attempt. Please reinstall the driver.

There's no need to reboot your PC after the second installation.

  1. Restart the Platform: Once the driver is successfully installed, restart the platform, and the issue should be resolved.

If the problem continues, please contact our support team via live chat on our website.


Chart Flickering Issue

Users may sometimes experience chart flickering on their PCs while using the platform. This issue is often related to the graphics card and its use in rendering the interface.

  1. We recommend updating your graphics card drivers.

  2. If there are no driver updates available for your card, the platform offers a 'Use Software Render Mode' setting. This disables the use of the graphics card and switches to software rendering, which may resolve the flickering.

  3. Regularly check for Windows updates and driver updates. If the issue resolves after updates, you may disable 'Use Software Render Mode' for better platform performance.

More details you can find here

This issue may occur if you're running the platform on older versions of Windows. The platform is compatible only with Windows 10 and 11. For complete system requirements, please refer to the in our knowledge base.

Our developers informed Avast and AVG companies that the file CefSharp.BrowserSubprocess.exe is a part of the CefSharp library — HTML5, JavaScript and PDF supported Web browser based on Chromium Embedded Framework. It allows using web browsing services in applications to create the user interface. We use this library in our platform as well. More information about it can be read here

We don't know a reason why antivirus sometimes recognizes this file as suspicious, but if you search in Google, you can see that there are already many reports from users about the same problem: In general case antivirus developers recommend reporting a problem as false positive.

To be 100% sure, that this file is not dangerous, you can check it manually using different web services like They will display your results received from different antiviruses.

Here is how you can check the system type:

Once you have determined the type of your system, you can proceed to that corresponds to it.

It appears that you are currently utilizing an outdated version of our platform that is no longer supported. We strongly advise that you from our official website and from the old version to the updated one.

This situation occurs when using the Parallels emulator for Mac. To solve this problem, Parallel itself offers a solution at the link below

For Intel Processors: Update your drivers at .

⁉️
https://www.minitool.com/news/ms-gaming-overlay-popup.html
https://cefsharp.github.io
https://www.google.com/search?q=cefsharp.browsersubprocess.exe+antivirus
https://www.virustotal.com
https://support.microsoft.com/en-us/windows/32-bit-and-64-bit-windows-frequently-asked-questions-c6ca9541-8dce-4d48-0415-94a3faa2e13d
download the version
download the newest version
transfer all of your settings
https://kb.parallels.com/112983
Intel Graphics Windows DCH Drivers
How to Fix the ‘You’ll need a new app to open this ms-gaming overlay’ Error on Windows 10?
Error 'Application is already running'
An error occurred during platform initialization: Exception has been thrown by the target of an invocation
An error occurred during platform initialization: Object reference not set to an instance of an object
An error occurred during platform initialization: Fail to load DLL signatures
Trendlines are moving on tick charts. How to resolve it?
Incorrect view of icons inside the application (for Mac via Parallels)
Сan not find a stock ticker with the dxfeed data provider (F, SO, META etc)
How to replace the main Toolbar to another screen (monitor)?
Data latency (xxx ms) on Chart, DOM Trader
After launching the platform, windows are not displaying or are completely darkened
Chart Flickering Issue
provided link
CefSharp.BrowserSubprocess.exe is checked by all major antiviruses
Quantower error "Object reference not set to an instance of an object"
Quantower error "Fail to load dll signatures"
Full list of folders and files for Quantower
Quantower Main toolbar
Platform doesn't work correctly
Use rendering mode setting to avoid chart flickering issue in Quantower