General Errors

How to Fix the ‘You’ll need a new app to open this ms-gaming overlay’ Error on Windows 10?

The easiest method is to start troubleshooting by simply disabling Game Bar. This could be helpful to remove the key combination and use it for other purposes. Now, you can take these steps:

Press the Win + I combination key to open Windows Settings
Go to Gaming > Gaming bar.
Switch the toggle of Xbox Game Bar for things like recording game clips, screenshots, and broadcasts using the Game Bar to Off. Next, press Win + G to see if the error is solved.

More details you can find here https://www.minitool.com/news/ms-gaming-overlay-popup.html

Error 'Application is already running'

This message is displayed if you try running multiple Quantowers in parallel on the same computer or you have closed Quantower a few seconds ago and it did not finish closing yet. In 20 seconds or sooner Quantower can be started again.
If even after a few minutes the platform fails to start, go to the Task Manager. Press Ctrl+Shift+Esc to open the Task Manager with a keyboard shortcut or right-click the Windows taskbar and select “Task Manager.” Find the process with the name "Starter", select it and click on End task.

An error occurred during platform initialization: Exception has been thrown by the target of an invocation

This issue may occur if you're running the platform on older versions of Windows. The platform is compatible only with Windows 10 and 11. For complete system requirements, please refer to the provided link in our knowledge base.
This error occurs due to the removal of the file by the Avast antivirus or AVG antivirus, which is necessary for the correct work of the platform.

Our developers informed Avast and AVG companies that the file CefSharp.BrowserSubprocess.exe is a part of the CefSharp library — HTML5, JavaScript and PDF supported Web browser based on Chromium Embedded Framework. It allows using web browsing services in applications to create the user interface. We use this library in our platform as well. More information about it can be read here https://cefsharp.github.io

We don't know a reason why antivirus sometimes recognizes this file as suspicious, but if you search in Google, you can see that there are already many reports from users about the same problem: https://www.google.com/search?q=cefsharp.browsersubprocess.exe+antivirus In general case antivirus developers recommend reporting a problem as false positive.

To be 100% sure, that this file is not dangerous, you can check it manually using different web services like https://www.virustotal.com They will display your results received from different antiviruses.

As a solution, we recommend you remove Avast or AVG antiviruses (completely) and reinstall the platform.

Sometimes Kaspersky deletes our files.

An error occurred during platform initialization: Object reference not set to an instance of an object

This error usually occurs when a user attempts to install the platform with a version not compatible with their PC's system type. For instance, installing a 64-bit version on a 32-bit system. It's important to check your PC's settings to determine the system type and download the corresponding version from the Quantower website.

Here is how you can check the system type: https://support.microsoft.com/en-us/windows/32-bit-and-64-bit-windows-frequently-asked-questions-c6ca9541-8dce-4d48-0415-94a3faa2e13d

Once you have determined the type of your system, you can proceed to download the version that corresponds to it.

An error occurred during platform initialization: Fail to load dll signatures

This error can occur for several reasons:

There is no internet connection or a weak connection. Please check that the connection is stable with your browser.
It appears that you are currently utilizing an outdated version of our platform that is no longer supported. We strongly advise that you download the newest version from our official website and transfer all of your settings from the old version to the updated one.
The platform has not fully installed the files to work correctly. Please reinstall the platform.

Trendlines are moving on tick charts. How to resolve it?

Currently, there is an issue with the independent movement of drawings (trendlines, rectangles, etc.) on non-time-based chart types such as Tick, Range bars, Volume bars, and Renko.

To prevent changes in drawings, we recommend placing the endpoint of the drawing before the current (forming) bar. Additionally, we suggest enabling the 'Right Ray' option in the settings of the respective drawing.

Incorrect view of icons inside the application (for Mac via Parallels)

Sometimes users may encounter the problem of incorrect display of icons of various functions inside the application. For example, the picture below is such a situation.

This situation occurs when using the Parallels emulator for Mac. To solve this problem, Parallel itself offers a solution at the link below https://kb.parallels.com/112983

Isolate Windows from Mac to exclude Mac OS X influence. (Virtual Machine > Configure… > Options > Security > check on Isolate Mac from Windows)

Сan not find a stock ticker with the DxFeed data provider (F, SO, META etc)

Sometimes, users face the problem of finding a company's stock by its exact ticker on a DxFeed data provider. For example, users can not find F (Ford company), META (ex-Facebook) etc.

The problem is related to the fact that the search for stocks is performed by the description (name) of the company, especially for tickers with a small number of symbols (1-2 letters).

There are two ways to move the main toolbar to another monitor:

To move the main toolbar to another monitor, click and hold the mouse cursor on it and drag it to the desired monitor. Make sure both monitors are aligned at the same level, which you can verify in your monitor settings.

click on the main toolbar and use the key combination Win + Shift + Arrow (left / right).

Data latency (xxx ms) on Chart, DOM Trader

This message appears when there's a delay in data within a specific time interval. The cause may stem from a slow Internet connection or issues on the data provider's end.

Whether the data delay occurs on a Rithmic server, CQG, Binance, or during transmission to the client, we make efforts to identify instances where server-side timestamps start to lag.

Additionally, you have the option to mitigate data load by closing panels, disabling volume tools, or closing unnecessary tabs in your browser (if it's active while using the platform).

After launching the platform, windows are not displaying or are completely darkened

For Intel Processors: Update your drivers at Intel Graphics Windows DCH Drivers.
If the Issue Persists After Initial Driver Installation: Sometimes, the driver may not install correctly on the first attempt. Please reinstall the driver.

There's no need to reboot your PC after the second installation.

Restart the Platform: Once the driver is successfully installed, restart the platform, and the issue should be resolved.

If the problem continues, please contact our support team via live chat on our website.

Chart Flickering Issue

Users may sometimes experience chart flickering on their PCs while using the platform. This issue is often related to the graphics card and its use in rendering the interface.

We recommend updating your graphics card drivers.
If there are no driver updates available for your card, the platform offers a 'Use Software Render Mode' setting. This disables the use of the graphics card and switches to software rendering, which may resolve the flickering.
Regularly check for Windows updates and driver updates. If the issue resolves after updates, you may disable 'Use Software Render Mode' for better platform performance.